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Objectworld Unified Communications Server® Benefits
  

One of the greatest challenges facing businesses today is keeping up with customers’ expectations for timely communications. The challenges are everywhere. Objectworld UC Server removes the barriers to productive and effective business communications by enabling individuals, departments and locations to communicate and exchange information quickly and easily with the people that matter most to your business.

With Objectworld UC Server, your business can respond to customers more quickly and professionally by integrating business communications, business processes, line-of-business applications and corporate data in a single, Windows-based application. A sophisticated, visual service-creation environment allows businesses to provide any data from any ODBC database and account management service around the clock, over the phone. Simple, self-service call-flow management, unified messaging and line-of-business integration tools drive workforce productivity. Legacy PBX support, Microsoft® Active Directory®-based administration tools, and optional integrated SIP-based VoIP telephony allow businesses to leverage their existing investments in voice technologies while simplifying their transition to VoIP.

Manageable, Affordable, Powerful
Do your employees have the tools they need to integrate business communications with their business processes? Does your IT team have the tools they need to effectively administer the system? Many convergence solutions lack key capabilities such as true unified messaging, system administration and line-of-business integration tools that can provide a real return on your business investment.

Manage your unified communications solution like any other software. With Objectworld UC Server, IT staff manage voice and fax needs more easily, even remotely, with real-time, seamless Active Directory® integration and Remote Desktop management.

Cut costs with SIP-based telephony. With Objectworld UC Server SIP Edition, businesses can save up to 30% on phone service with UC Server’s VoIP and an Internet Telephony Service Provider.

Don’t rip and replace your PBX. With Objectworld UC Server Standard Edition, you can keep your PBX and your phones and still get all the benefits of unified communications as adjunct software. Save time and money and switch over to VoIP with a SIP media gateway and a simple software upgrade.

Deploy one solution for your whole organization. Eliminate the need for separate phone system equipment at each of your offices. Add branch offices and support teleworkers and mobile employees mobile workers anywhere in the world without expensive integration.

Improve customer service with intelligent call queues. Put customers in touch with the right employees as quickly as possible with call queues. Route calls to sales or support queues, or to the customer’s selected destination.

Choose with assurance. Deploy the servers, phones and media gateways of your choice. By choosing Objectworld Connect™-certified hardware, software and services you get the assurance and peace of mind of Objectworld second-line support. Change phone sets and other after-market hardware and software when you want.

Deploy today, adapt tomorrow. Deployment takes only minutes/desktop with simple, standard, wizard-based installation. And with UC Server, your business can adapt to meet future or unexpected communications needs easily. Add videoconferencing, instant-messaging and any other SIP-compliant hardware, software or services as needs change.

Simple, User-Centric and Windows-based
Do your employees have the tools they need to communicate effectively with customers, business partners and coworkers across cell phones, desktop phones, e-mail, pagers, whether they’re in the office or on the road? Objectworld UC Server’s unified communications capabilities bridge the gap between desktop phones, cell phones and e-mail, as well as office locations, mobile employees and teleworkers.

Never miss a call. With Objectworld UC Server’s auto-attendant and personal call control tools, employees get calls wherever they’re working. Employees can route their own calls and messages to suit the way they work with customers or IT staff can put system wide policies in place with point-and-click tools.

Manage voice, fax and e-mail messages in one place. Objectworld UC Server works with Microsoft Outlook®/Exchange Server™, IBM® Lotus Notes®/Domino®, Novell® Groupwise®, Google® G-mail and any other IMAP4-compliant e-mail client server. Manage voice mail faxe messages and e-mail from your inbox from your desktop, your Blackberry® or mobile devices. Send faxes from your desktop.

Stay connected even when mobile. Listen to e-mail messages from your phone. Phone in and listen to e-mail messages read to you with Objectworld text-to-speech. Get new message notifications sent to your phone, pager or other mobile device.

Collaborate instantly with meet-me teleconferencing. Collaborate securely with remote coworkers and customers instead of meeting on-site. Just dial-in to start a conference.

Collaborate in real-time with Objectworld ucCompanion™— Live Attendant. A presence-aware console, ucCompanion allows administrative staff to know who is available right away to take a sales call and dragging-and-dropping calls from a Windows-based interface to transfer them.

Differentiate competitively by providing information to customers 24/7. Build communications-enabled services and applications with Objectworld’s point-and-click, ODBC-enabled service creation environment. Enhance customer service and retention to keep ahead of your competitors.

Link business communications with business processes and corporate data. Provide customers with important or up-to-date information, such as an appointment reminder, order status, or the acceptance of a bid. Deliver emergency messages or just automate accounts receivable using Objectworld UC Server’s out-dialling capabilities.